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Welcome To Passion Gate

Return Policy


The safety and satisfaction of our customers is our number one priority. Because of that commitment, we are unable to accept returns on any product - opened or unopened - unless there are defects in the materials or substandard workmanship. The world of adult toys is unique to other forms of retail. Unlike other, less reputable dealers, we never return your used product to our shelves. All accepted returns are immediately destroyed upon receipt and verification of their defective nature - without exception. This allows us to offer you, our consumer, the absolute confidence and security that any product you choose to purchase from is 100% clean, safe, and fresh from the factory.


To maintain our A+ Level of Quality and A+ Sanitary Guidelines, All Sales Are Final. We please ask that you do your due diligence as a consumer and thoroughly inspect your items as soon as you receive them, to ensure that everything is in proper working order. There is NO cash back on merchandise. We do offer credit or replacements for defective items only, or in the event that a mistake has been made on our end. Make sure you return items with their originally packaging within 7 days. Items returned without originally packaging CANNOT be refunded. If you suspect something is wrong with your items, be sure to retain your original packaging until the 7 day return period has elapsed. Please email us at with any questions, both before and after you make your purchase with us. does NOT automatically reimburse for return shipping costs. Make sure you have spoken with us and received a Return Authorization before you return your product. Products returned without a Return Authorization are subject to immediate destruction without refund or replacement.

Failure to comply with the policies on this page can result in a 25% restocking fee or a zero balance refund.


If you feel an item is not true to the advertising, please double check the listing text on the item before beginning the return process. If you still believe the item is in error, email us the page and clearly outline what part of the text you have found to be misleading. We will gladly refund your money if misleading or incorrect information is found, and we appreciate our customers helping us to improve our site for the betterment of us all.

If a return is attempted due to the size of a product, but the product's size is clear and correct on its page, we will NOT allow the return. If the product page does not list the exact size, we will accept a return in exchange for you recording and providing us with a detailed, accurate measurement that we can use to improve the quality of our site.

When returning an item, please make sure to include:

• The packing slip
• Your reasons for return ("doesn't work," "arrived broken," "not as described on site")
• Whether you are seeking a refunded site credit, or an exactly replacement item

• Failure to include any of the above information may result in a zero credit.
• Please allow up to two weeks for your replacement to arrive or your credit to register.

We are firmly dedicated to bringing you, our customers, only the highest quality adult products and maintaining attentive customer service representatives who are passionate about seeing your needs met. We appreciate your business and hope you will be satisfied with our services.

On behalf of the entire staff at, we thank you for your understanding of our policies.

Mailing & Returns Address:
Universal Passion, LLC.
1969 S. Alafaya Trail #213
Orlando, Florida 32828

Toll-Free: 1-888-502-6550

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